You log into the wiki to check the vacation policy.
Fifteen clicks later, you’re in a folder last touched in 2018, reading something called “final_FINAL_v3.docx.”
You close the tab. You message someone instead.
And never open the wiki again.
💪🏼 Let’s do better than this.
A good internal wiki should be simple, user-friendly, actually helpful — and make your team’s life easier.
So how do we get there?
Start with structure
Don’t make people go on a treasure hunt to find the basics.
Use headers. Nest things logically. Treat it like a product, not a dumping ground.
✅ Good: “Vacation Policy → 2 clicks → Done”
❌ Bad: “Team Resources > Internal > Folder 4 > Info.docx”
⏳ Attention span: 8 seconds. Tops.
Maybe 12 if they’ve had coffee.
People are looking for:
- One link
- One answer
- One file
Use bullets. Keep it short. Link out. Cut the BS.
And for the love of your team — no more “employee engagement alignment initiatives.”
♻️ Keep it alive.
Outdated info is worse than no info.
“Oh yeah, the wiki says that — but ignore it, it’s old.”Congrats. You’ve just trained your team not to trust the wiki.
Assign owners. Review monthly. Update or delete.
No middle ground.
🦄 Add personality.
A welcome message from the team. A GIF or two.
Internal tools are part of your culture too — let that show.
💡 One rule for what stays in:
If it doesn’t teach, solve, or save someone time —
…it’s noise.
Burn it. Bury it. Replace it with something better.
❤️ Why this matters:
- Onboarding gets easier
- People stop repeating themselves
- Your team feels supported, not stuck
- It builds trust in how your company works
- It saves time. Like, a lot of it.
This isn’t about documenting everything.
It’s about making the important stuff easy to find, understand, and trust.
📩 Want help building one your team actually uses?
